Returns

Our target is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return the purchased products within seven (7) days from the date on which you received your order from PRET-A-BEAUTE.
All shipping costs for returns, other than those concerning faulty items and/or items sent by mistake, will be at your own expense. PRET-A-BEAUTE will cover all shipping expenses for faulty items and items sent by mistake.


To make a return you should:
1. Request a Return Authorization Number (RAN) within 7 days of receiving your order by emailing us at customerservice@pret-a-beaute.com. All items returned should have a RAN number. Unidentified returns may be returned to the sender;
2. Arrange for a shipping agent to collect the package. PRET-A-BEAUTE does not guarantee the safety or insurance of the items returned and may not accept liability for those goods. The address for returns will be given online at the time you request your RAN number.
3. You will be notified by email once your order has been received and processed.

Terms and Conditions of Return

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
1. Request online a Return Authorization Number (RAN) within 7 days of receiving your order by completing the online form found in the Returns section under Help. Please note that RANs requested after 7 days of delivery of the order will be granted at PRET-A-BEAUTE's discretion;
2. The Return Form must be filled correctly and the items to be returned must be received within fourteen (14) days from the day that the Return Authorization Number (RAN) was requested online from PRET-A-BEAUTE;
3. The products have not been used, worn, modified or damaged and the identification tag and all designer garment tags are still attached to the products with the disposable seal. All products sold by PRET-A-BEAUTE come with an identification tag attached with a disposable seal. We remind you to try on your items without removing the tag or seal, as we do not accept returned products unless they are in the same condition in which they were delivered to you. Earrings for pierced ears cannot be returned in any case, due to reasons of hygiene. Fine Jewelry cannot be returned due to made-to-order policy;
4. The products must be returned, complete and unused, in their original packaging. Where provided any designer packaging such as authenticity cards, dust bags, tags, designer boxes and jewelry boxes and dust bags should also be returned as they are considered part of the product. If boxes of products when returned are damaged your return may not be accepted;
5. Returned items must be shipped back to PRET-A-BEAUTE within fourteen days (14) from the day that the Return Authorization Number (RAN) was requested from PRET-A-BEAUTE. Items that are returned later than the time frame of fourteen (14) days from the day of the delivery of the order, will be accepted only at the discretion of PRET-A-BEAUTE and may only be refunded as a store credit;
6. If you are returning more than one items from the same order, they must be sent in a single delivery: PRET-A-BEAUTE cannot accept multiple returns from the same order, with items sent at different times.
7. Items on sale or items purchased using a promotional code can be returned for store credit only. Also, items bought using credit from a previous return cannot be accepted.
8. Items bought with the use of a store credit, that was the result of returned items bought using promotional codes, or items that were returned at the discretion of PRET-A-BEAUTE, cannot be returned.
9. If your order has been sent to a destination within the EU, all sales taxes will be refunded. For destinations outside the US, CAN and EU, customs duties and sales taxes are non-refundable through PRET-A-BEAUTE. You should try to contact your local customs bureau directly and by providing them all the return documents you should be able to recover these amounts. PRET-A-BEAUTE is not responsible in case the return is stopped at customs and the return liable for duties. PRET-A-BEAUTE's responsibility starts when the package arrives at our warehouse.

Gift Returns

If you have received an item as a gift, you may exchange it for a store credit to your PRET-A-BEAUTE account (you will need to register your details). The amount will be automatically deducted from your next purchase and will be valid for six months. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties. Corporate gifts may only be returned by the original purchaser and within seven working days of initial receipt.

Late Returns

Items should be received within 14 days from the day that the Return Authorization Number (RAN) was requested from PRET-A-BEAUTE. Items that are returned later than the time frame of fourteen (14) days from the day that the RAN was requested by you, will be accepted only at the discretion of PRET-A-BEAUTE and may only be refunded as a store credit. Moreover, RANs requested after 7 days of the delivery of the order will also be granted at PRET-A-BEAUTE’s discretion.

Disposable Safety Seal

All products sold by PRET-A-BEAUTE include an identification tag attached complete with a disposable safety seal. Please try on the products without removing the tag and seal. Returned products without the tag and seal will not be accepted.

Jewelry Returns

All jewelry should be handled with care and should be tried on without removing the identification tag that will be attached with the disposable seal. All jewelry should be returned in their original, undamaged box and cloth bag (if any) as this is considered part of the product. Jewelry that are returned without boxes or in damaged boxes may not be accepted and may be sent back to the customer. Earrings for pierced ears cannot be returned in any case, due to reasons of hygiene.

Fine Jewelry Returns

Fine Jewelry cannot be returned in any case, due to reasons of protecting the items' high quality and made-to-order policy.

Faulty Goods

All complaints will be dealt with sympathetically. Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Any items that are clearly suffering from a manufacturing defect will be replaced or refunded immediately. However, we reserve the right, in the case of questionable complaints, to return the goods to the manufacturer for inspection in order to clarify whether the complaint is genuine. We will keep the customer informed of the progress of her complaint. This procedure may take up to 60 days. Faulty goods are considered as such, only if they are returned with all safety seals attached. In case that goods are returned broken without the products' original safety seal or with PRET-A-BEAUTE's safety seal broken, they will not be considered as faulty and will not be credited or exchanged. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.

Exchanges

It is free to exchange items for a different size. Shipping charges for return and shipping of new item apply. We will exchange any items provided they are returned unworn in perfect condition with all their original packaging intact within 7 days of dispatch. To exchange an item, simply specify the new size you require at the time of requesting your RAN and follow the same instructions with Returns, as specified above. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately. Special orders (i.e goods ordered in specially that we do not normally stock) cannot be returned. Please ensure that high value items should be returned via registered or recorded post and that they are insured. We cannot be held responsible for the loss in transit of returned goods.

Receiving a refund
After PRET-A-BEAUTE has received products and checked that the products meet all requirements for return, you will receive an email that the returned products have been accepted. Refund will either be credited to the original purchaser’s credit card or to hers PRET-A-BEAUTE account and will exclude shipping costs (with the exception of faulty items or items sent by mistake), which we deduct to cover the cost of our shipping. Whatever form of payment you used (Credit or Debit Card, PayPal), the refund procedure will start within 30 days from when PRET-A-BEAUTE was informed of your decision to exercise your right to return the purchased products and once PRET-A-BEAUTE checked that the return was carried out in compliance with the above conditions. The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment you used:
1. Credit or Debit Card
The refund time will depend on the card company’s policies;
2. PayPal
Refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.

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