Our target is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return the purchased products within seven (7) days from the date on which you received your order from PRET-A-BEAUTE.
Terms and Conditions of Return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
If you have received an item as a gift, you may exchange it for a store credit to your PRET-A-BEAUTE account (you will need to register your details). The amount will be automatically deducted from your next purchase and will be valid for six months. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties. Corporate gifts may only be returned by the original purchaser and within seven working days of initial receipt.Late Returns
Items should be received within 14 days from the day that the Return Authorization Number (RAN) was requested from PRET-A-BEAUTE. Items that are returned later than the time frame of fourteen (14) days from the day that the RAN was requested by you, will be accepted only at the discretion of PRET-A-BEAUTE and may only be refunded as a store credit. Moreover, RANs requested after 7 days of the delivery of the order will also be granted at PRET-A-BEAUTE’s discretion.Disposable Safety Seal
All products sold by PRET-A-BEAUTE include an identification tag attached complete with a disposable safety seal. Please try on the products without removing the tag and seal. Returned products without the tag and seal will not be accepted.Jewelry Returns
All jewelry should be handled with care and should be tried on without removing the identification tag that will be attached with the disposable seal. All jewelry should be returned in their original, undamaged box and cloth bag (if any) as this is considered part of the product. Jewelry that are returned without boxes or in damaged boxes may not be accepted and may be sent back to the customer. Earrings for pierced ears cannot be returned in any case, due to reasons of hygiene.Fine Jewelry Returns
Fine Jewelry cannot be returned in any case, due to reasons of protecting the items' high quality and made-to-order policy.Faulty Goods
All complaints will be dealt with sympathetically. Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Any items that are clearly suffering from a manufacturing defect will be replaced or refunded immediately. However, we reserve the right, in the case of questionable complaints, to return the goods to the manufacturer for inspection in order to clarify whether the complaint is genuine. We will keep the customer informed of the progress of her complaint. This procedure may take up to 60 days. Faulty goods are considered as such, only if they are returned with all safety seals attached. In case that goods are returned broken without the products' original safety seal or with PRET-A-BEAUTE's safety seal broken, they will not be considered as faulty and will not be credited or exchanged. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.Exchanges
It is free to exchange items for a different size. Shipping charges for return and shipping of new item apply. We will exchange any items provided they are returned unworn in perfect condition with all their original packaging intact within 7 days of dispatch. To exchange an item, simply specify the new size you require at the time of requesting your RAN and follow the same instructions with Returns, as specified above. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately. Special orders (i.e goods ordered in specially that we do not normally stock) cannot be returned. Please ensure that high value items should be returned via registered or recorded post and that they are insured. We cannot be held responsible for the loss in transit of returned goods.
Receiving a refund
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