FAQs


Where is my order?
You can track your order by   Logging in   your Account or referring to your order dispatch email. Tracking details are available from the moment your order is dispatched from us to signed receipt at final destination.

What is the returns and refund policy?
We hope that you will be delighted with your order. However, if within 15 days of purchase you change your mind, we will be happy to offer you a full refund credited to the card used in the original sales transaction. Please note that goods should be returned in perfect condition, and in their original, undamaged packaging along with your completed returns note. Pierced earrings and fine jewelry are not returnable. Always ship your returns with a proof of postage and as registered shipments.

Which payment options do you accept?
We accept Mastercard, Visa, Visa Delta, Maestro, Solo, Diners and Discover through Paypal.

When will the payment be taken?
Payment will be taken from your credit or debit card as soon as you have placed your order. To ensure safe shopping, we are Verisign certified.

Do you deliver to my country?
PRET-A-BEAUTE delivers to all countries, around the world.

What address details do you need for delivery?
We require you complete the following fields for your delivery address in the checkout process:

  • Street Name
  • Number / Building
  • City
  • State/Province
  • Post/Zip Code

Please provide accurate address details to avoid any unnecessary delivery delays.

How do I exchange an item?
You are able to exchange products online by emailing our Customer Care department and returning the products to the relevant Distribution Center.

How can I choose the currency I pay in?
PRET-A-BEAUTE is designed for the USA market in US dollars. You may place your order from all around the world. Your credit card will be charged in US dollars.

Is my personal information kept private?
We treat all your Personal Information as confidential.
You agree that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or user Information, we are entitled do so.

We have implemented Internet security technology to ensure that it is safe for you to shop with us. We use Internet standard encryption technology to scramble your Personal Data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. Additionally we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our payments processor for authorization by your bank.

How long does delivery take and how much does it cost?
We offer the following delivery services:

  • USA Standard Delivery - $12 - orders will be delivered within 2 working days. Excludes weekends. For all orders above $150 we offer FREE Shipping
  • Canada Standard Delivery - $12 - orders will be delivered within 2 working days. Excludes weekends. For all orders above $150 we offer FREE Shipping
  • UK Standard Delivery - $12 - orders will be delivered within 2 working days. Excludes weekends. For all orders above $150 we offer FREE Shipping
  • Europe Standard Delivery - $12 - orders will be delivered within 2 working days. Excludes weekends. For all orders above $150 we offer FREE Shipping
  • Mexico Standard Delivery - $12 - orders will be delivered within 2 working days. Excludes weekends. For all orders above $150 we offer FREE Shipping
  • Asia Standard Delivery - $35 - orders will be delivered within 2 working days. Excludes weekends. For all orders above $200 we offer FREE Shipping
  • Australia Standard Delivery - $35 - orders will be delivered within 2 working days. Excludes weekends. For all orders above $200 we offer FREE Shipping
  • Africa Standard Delivery - $35 - orders will be delivered within 2 working days. Excludes weekends. For all orders above $200 we offer FREE Shipping
  • Rest of the World Standard Delivery - $35 - orders will be delivered within 2 working days. Excludes weekends. For all orders above $200 we offer FREE Shipping

For more information on our Shipping Charges, VAT and Duties click here.

Can I change or amend my order once it has been placed?
We generally process and prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order as it could have already been dispatched. In this instance, you would have to return your order once you've received it, in accordance with our Returns Policy.
Under the Distance Selling Regulations, if you buy online, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt.

Do you offer a repairs service?
Many factors can influence the wear and tear of jewelry. Therefore you should make sure that your jewelry is properly cleaned, repaired and stored. Always protect your jewelry from sharp blows, scratching, chemicals, sunlight and heat/cold to minimize these effects. Ideally, store your jewelry in a soft lined box or pouch and try to keep pieces apart, so that they do not rub together or tangle up. It is also recommended that you visit a jeweler once a year to have your jewelry cleaned professionally. This will keep them looking their best.

PRET-A-BEAUTE does not offer a repairs service. In case any of your jewelry is damaged you should contact the designer’s house directly. Please read our Jewelry Care section to properly care for your jewelry.

What size ring do I need?
All our rings come in standard US sizes 6, 7 and 8. In the case of fine jewelry you may order any specific size you like. Kindly contact our customer service department and they will guide you with the procedure.

To find out what size you need, please refer to our sizing guide or visit your local jewelers, where you can usually have your ring size measured.

Can I shop without creating an account?

Yes. By default you can order as a guest without creating an account. Should you like to create an account simply press on   Log in   and add your personal information.